Comprehensive MOI Qatar Metrash2 Registration and User Guide

Metrash2 is probably the most effective part of Qatar’s ministry of interior. It is efficient, reliable, and, most importantly, speedy. The app gives Qatar residents easy access to hundreds of government-related services. Read on to the end to learn more about the metrash2 application.

This post discusses everything you need to know about Metrash2. Specifically, it offers a step-by-step metrash2 registration process and explores other related aspects. So read to the end for insights into the app.

Before getting into the registration process, let’s look at what the metrash2 application is and the services it offers.

What is Metrash2 app?

Metrash2 is a Qatar-native mobile app by the Qatar Ministry of Interior that allows residents to access MOI services remotely. In simple terms, metrash2 is a mobile version of the MOI e-service portal. The only difference is that metrash is in the form of a downloadable app. That means the app offers Qatar residents easy access to almost all MOI website services through the app.

The app metrash2 was founded in 2011. It was meant to simplify and improve e-service provision. Notably, metrash e-services were introduced in 2006 and have since improved impeccably. Statistics show that the app has over 2 million users. What is more, metrash2 is said to complete an average of 5.5 million transactions annually.

With that overview, let’s get to registration.

How to Register Metrash2

To register metrash2, follow the following steps.


Note that the mobile number must be registered under the applicant’s Qatar ID.


Step1: Download and Install the Metrash2 app on Your Device

Open your device’s app store (Play Store for Android-powered), search “Metrash2”, and install the app. Wait for it to install, then open it. Upon opening, the app may ask you to allow it to manage some apps on your device. Give the necessary permissions to continue.

Metrash2 app
Metrash2 app

Step 2: Select Your Preferred Language

By default, metrash2 will open in Arabic. So you will need to change the language if Arabic is not convenient for you. To change, under the metrash 2 login page, locate and click on the language button. Locate the button at the button on the bottom right corner of your screen. Find your preferred language and click on it. Metrash is available in six languages – Arabic, English, French, Spanish, Urdu, and Malayalam.

Metrash2 Registration

Step 3: Click on the Login Button and Enter Your QID Details

Here, you will need to enter your QID number and click on the next button. Next, enter the card’s expiration date and press the next button.

Step 4: Confirm the QID Details You Entered

Upon clicking next, metrash will ask you to confirm if your number is registered under the Qatar ID you are trying to register. Confirm by pressing the Yes button. At this point, metrash will automatically generate a message that you will send to 92992. Click on the send button and wait for registration to complete.

Step 5: Activate Your Metrash 2 Account

When registration completes, you will receive a message informing you that you have successfully registered for metrash2 services. Also, in the text, you will find two unique activation codes (for parts 1 and 2). Copy the codes to their appropriate fields on the metrash app. Next, create a pin, confirm it, and press the submit button to activate metrash2 on your device.

Step 6: Read and Accept the Metrash2 Terms and Conditions.

That’s it! You have successfully registered and activated metrash services on your device. Now log in to use the app.

Metrash2 Registration Problem

Errors are inevitable. And metrash2 is no exception. But the good thing is that it is pretty easy to troubleshoot or fix a metrash2 registration problem. All you have to do is identify the cause of the problem, and you will be good to go. Interestingly, identifying the cause of the problem is straightforward. Typically, the app will indicate the issue and its cause.

The common reasons for metrash2 registration problems include;

  • Provision of wrong information,
  • Expired QID
  • Technical issue with the app,
  • Unstable internet connection,
  • Reached the maximum active user limit

If the cause is technical, uninstall and reinstall the app. Also, ensure the mobile number you’re registering is under the same name as the QID beforehand. Also, verify the validity of your QID.

If everything is in order, but you still experience a registration issue, you can contact metrash2 support for assistance. Get the support metrash customer care number and other contact details here under the Metrash2 support section.

Metrash2 Registration Through SMS

Notably, metrash2 also offers registration by SMS services. You do not have to register directly from the app to access metrash service. If you prefer registering through SMS, follow the following steps.

  1. From your device messaging app, send the “M2R E” message to 92992. You can replace the letter “E” with the first letter of your preferred language. For example, type “M2R A” for Arabic.
  2. Upon sending the text above, metrash will reply with a link to download the app Metrash2. The message will also include metrash2 activation codes (parts 1 and 2). Click the link and download and install the app on your device.
  3. Open the app and enter your QID number, mobile number, and activation codes in their respective fields. Next, set a password, confirm it, and click the submit button.
  4. Accept the metrash2 T&Cs to activate metrash2 on your device.

Forgot Password? Here is How to Reset the Metrash2 PIN

If you have forgotten your pin, you will need to reactivate metrash 2 and set a new PIN. Follow the following steps to reset the password.

  1. Open metrash2 app on your phone and click the login button.
  2. Enter your Qatar ID number and press next.
  3. Select the Forget password menu below the metrash login button.
  4. Enter the QID expiration date, then click the next button.
  5. Click Yes on the prompt that appears. Metrash will automatically open your device’s messaging app and generate a text that you will send to 92992.
  6. On the messaging app, click the send button and wait for the response message. The response text will contain part 1 and 2 activation codes.
  7. Get back to the metrash app and hit the next button. From here, you will be redirected to the login page.
  8. Enter your QID number and click the next button.
  9. Enter the activation codes you received, create a new pin, confirm it, and click the submit button.
  10. That’s it. Your pin is reset. Now log in with the new password you created. 

How to Change Personal Details on the Metrash2 App

If anything changes and you need to change your details on the metrash2 app, here is how to go about it.

First, you will have to apply for the change you want to make. The next step after applying is adding a newspaper advertisement/memo. Here are steps to changing personal details on metrash.


  • A copy of the old passport (before change)
  • A copy of the new passport
  • A written application for a change of personal details (personal request)


  1. Open and log in to your metrash app
  2. Head on to the Residency menu and click on the Change Personal Info
  3. Select Apply Application and enter your QID number, then click the search icon
  4. Next, specify what you want to change by checking the relevant box(es) – name change or date of birth change. Next, fill in the required information and hit the next button. Here you will be required to type in the reason for the change. Also, you will have to enter the initial (before change) and current details.
  5. Upload the three documents on their respective fields and click the Next button.

That’s it. You will receive a confirmation message stating that “your application has been registered successfully”. Now, it’s time to add a newspaper ad. Follow the following steps to add.

  1. From the Change Personal Info menu under the Residency window, click on the Upload Newspaper Memo icon, then select the Application
  2. Select a newspaper and language per your nationality as identified in your ID documents.
  3. Fill in the required information and upload your copy of the memo. Note that the memo must specify the start date of changes.

That’s all. You will receive a notification of a successful application process once the ad is uploaded. 

Activating Metrash on a Second Device

Follow the following steps to activate metrash2 services on a second device.

  1. Download and install the metrash2 app on the other device
  2. Open and log in with the credentials (QID number and password) used on the first device. Metrash will send a One Time Pin to the first device when you try logging in with another device.
  3. Enter the OTP and log in. Done! You have activated metrash2 on your second device.

Still, note that you can only activate the metrash2 app on two devices.

How to Change the Mobile Number in Metrash? 

Here is how to change your mobile number in the metrash2 application.

  1. Open metrash2 app on your device and select inquiry.
  2. Locate the “Metrash for Individuals” icon and click on it
  3. Enter your QID number and the new mobile number
  4. Choose a language, then enter the CAPTCHA code (on the picture) in its respective field
  5. Click on the Change Number button. Metrash will send you an OTP for activating the new number
  6. Enter the OTP and hit the Send button. You will receive a message notifying you that you have changed the mobile number.

How to Deactivate Metrash on a Mobile Device?

If you need to deactivate metrash services, here’s how to go about it.

  1. Open the metrash app and select the Enquiry menu
  2. Locate and click the Metrash for Individuals icon
  3. Enter your QID and mobile number,
  4. enter the CAPTCHA code on the picture, then click the Unsubscribe button. An OTP will be sent to your device
  5. enter the OTP and click the Send button.

Inside Metrash2 App

Inside the metrash2 app, you will find two tabs – My Info and Services tab. The My Info tab contains information about your official documents.

On the Services tab, on the other hand, you find all MOI services accessible through the app. Interestingly, the services are categorized per the department responsible for them. For example, traffic-related like traffic violation services and others are under the Traffic section.

Also, you can quickly access the services you need without accessing the Services tab. Simply click the specific service icon on the home page.

Metrash Services

Metrash app offers almost all Qatar MOI-related services. In general, the metrash2 app provides over 300 services. Below are examples of services in the metrash2 app.

  • Address registration and query
  • Security permits application
  • Residency permit application, renewal, and replacement
  • Visa application
  • Exit and entry permit application
  • Visit visa extension
  • Moi Qatar ID validity check
  • Police clearance certificate application and follow up
  • Traffic inquiries
  • Permanent residency eligibility inquiries

Metrash2 Customer Support

In case of an issue, you can contact the metrash customer support team with your query through the;

You can also contact a specific department support center by accessing the Communicate With US tab on metrash2.

Final Words

With the Metrash2 app, you do not have to visit the MIO offices to get services like visa application, national address registration, or renew Qatar ID. You can do it in the comfort of your home. All you have to do is install the appmetrash2 on your device and register. Follow the steps discussed here for quick registration.


1. Must I upload a newspaper ad to change my details in metrash 2?

Yes. You must add a newspaper memo to change personal details. Otherwise, your application will not complete.

2. Can I install the metrash2 app on my PC?

No. There is no Metrash2 for PC. However, you can access metrash services on pc through the MOI e-service portal at

3. How do I check my Qatar ID status online?

Here is how to track Qatar id status online.

  • Access the ID check page on the MIO website and perform a QID search.

4. How to track police clearance certificate in Qatar metrash2

Here is the police clearance certificate Qatar metrash2 application process.

  • Log in and go to General Service > Police Clearance Certificate > Request Certificate
  • Fill in the required information and hit the next button.
  • Upload the required documents.
  • Agree on the validity of the data you provided, then click the next button then make the necessary payments.

5. What payment methods does Metrash2 support?

Metrash2 supports payments through credit and debit cards

6. Can you report a lost QID through the metrash2 application?

Yes. You can report lost documents, including QID, through the metrash2 app.

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